Academic Alliance in Dermatology – South Tampa

I visited Sharnel Reed for a CoolPeel Tetra Laser treatment and she completely exceeded my expectations. Her knowledge, professionalism, and genuine care for her patients stood out from the moment I walked in. Throughout the entire procedure, she checked in regularly to make sure I was comfortable and reminded me that I could speak up at any point — which made the whole experience feel really relaxed and stress-free. The treatment itself was painless, and her attentiveness made it even better. Her medical assistant Nicolette as well as the front desk staff were equally impressive. She had me settled into the room immediately and walked me through exactly what to expect before we even got started. I can't recommend Sharnel Reed and Academic Alliance enough. If you're considering this treatment, you're in great hands.

The decision to move all scheduling to a remote call center is one of the worst changes this practice has made. I’ve been a patient here for over 10 years, and my entire family comes here. I normally visit the Kennedy or Swann locations, where a staff member at the office could answer the phone and schedule me for a simple steroid injection within minutes. Instead, I spent half the morning calling all three offices near me in Tampa. No one at the actual office answered, and every call was routed to the same remote scheduler, who was neither friendly nor able to book my appointment. Instead, I was told a message would be sent to the office and I’d have to wait up to 24 hours just to hear back about scheduling. Customer service has clearly taken a step backward. Scheduling should be the easiest part of a medical practice, not the hardest.